Student support and services
From application to graduation, we will support you throughout your time at Sussex.
The success of our students is at the heart of everything we do. We understand the investment you’re making in your future by studying a postgraduate qualification. We endeavour to match this, not only by providing you with an excellent academic journey, but with the support and advice you need alongside it.
As soon as you enrol on a course, you’ll be introduced to the Student Success Team who you can turn to for non-academic guidance throughout your time with us.
The team is made up of both Information and Progression Advisors.
Student Success Information Advisors will be your first point of contact for all queries during your studies, and they are also on hand to ensure you’re aware of key dates including payment and assessment deadlines.
In addition to our Information Advisors, you will have a dedicated Student Success Progression Advisor who will periodically offer pastoral support. Specifically, they will:
- help you settle into your first module and begin your online learning journey
- provide regular guidance to support your progression
- connect you with other support services you might find useful.
There is no additional cost to join and be part of our alumni community once you graduate.
As well as the Student Success Team, you’ll have access to the University’s wider student support services including specialist IT and Library support for online students, careers advice and study skills and our Health, Wellbeing and Counselling service. We also have a dedicated Student Support Unit – a team of specialist advisors who work with students who require additional support whilst studying.
Library services
As a student studying online at Sussex you’ll have full use of our online Library catalogue and learning resources. You’ll be able to access thousands of eBooks, journals, newspapers and databases. We also have a dedicated Librarian for online courses, who’ll help you with using the Library and sourcing the resources you need. If there is anything we have in print but not online, our Librarians will arrange for it to be scanned and emailed to you.
The Library also offers a chat service for support during office hours and if you’re ever on campus, you’re more than welcome to come in and visit and use the Library in person.
IT Support
With online students joining us from all over the world and studying at different times, we understand our IT support can’t just be 9am – 5pm, Monday to Friday BMT. We therefore offer a 24hr IT service for students who are experiencing any technical issues.
Careers and Employability Centre
Our Careers and Employability Centre provides specialist 1-2-1 careers support and guidance and is available to you throughout your time studying with us. You’ll also have access to a wealth of online sources such as guides to CV writing and will be invited to attend careers workshops delivered especially for Masters students.
Student Support Unit (SSU)
The Student Support Unit (SSU) is a team of specialist advisors who work with students who require additional support due to a disability or other conditions which can affect their learning. We have a range of online resources to help you successfully complete your course.
If you require the support of the Student Support Unit, the Student Success Team will help you get in touch with the appropriate person and get the right support for you.